Essex Police Warning

Warning  -  Card fraud telephone scam

How does this scam work?

You receive a telephone call from someone claiming to be from your bank.  He or she will say their systems have spotted a fraudulent payment on your card or that your card is due to expire and needs replacing.  You may be asked to ring back using the telephone number on the back of your card - which further convinces you that the call is genuine.  However, the caller keeps the line open at their end so, when you make the call, you are unknowingly connected straight back to the fraudster.  Then, by seeming to offer assistance, the fraudster tries to gain your trust. In most cases you are asked to ‘cancel’ your existing card or ‘activate’ or ‘authorise’ a replacement card by keying your PIN into the handset of your phone.   The fraudster then poses as a bank representative who agrees to collect your card from your home, sometimes offering you a replacement card, which is a fake.   In some cases a genuine courier company is hired to pick up the card from your home address. The victim will have been asked to place the card into an envelope ready for collection. Once they have your card and PIN the fraudster uses them to spend your money.

A variation of the scam involves the fraudster ringing a prospective victim and claiming to be from the police – again with the aim of going to the victim’s home to collect the card and PIN.

What can I do to avoid being a victim of this scam?

Neither your bank nor the police would ever ring you and state that they are coming to your home to pick up your card, so never hand it over to anyone who comes to collect it.

Your bank will NEVER ask you to authorise anything by entering your PIN into the telephone handset. NEVER share your PIN with anyone – the only times you should use your PIN is at a cash ma-chine or when you use a chip and PIN machine in a shop / restaurant.

I think I might have been a victim of this scam - what should I do? If the criminals are nearby ring the Police immediately on 999, otherwise report the crime to your local Police via 101.

If you think you have been the victim of a fraud or scam of this nature you should also call your bank or card company immediately.

Norfolk Police Authority News

21 October 2011

A new way to contact your police

Norfolk Constabulary has introduced a new telephone number for people who want to talk to the police about non-urgent issues.
Instead of ringing the current switchboard number of 0845 456 4567, people should dial 101.
The introduction of 101 in Norfolk is part of a nationwide initiatlve which will see all forces adopting the number by the end of the year.
It is designed to offer one easy way to contact your local police force to report non-emergency crimes, disorder or anti-social behaviour or to speak to your local police officers.
Assistant Chief Constable Kevin Wilkins said: “Everyone knows to ring 999 in an emergency – but research shows that only half of the public know how to contact their local police if they want to talk to them about less urgent issues.
“The introduction of an easy-to-remember, three-digit number should help address this.
“By the end of the year, people will be able to use 101 to contact their local police force’s non-emergency service, wherever they are in England and Wales.
“It is also hoped that the introduction of 101 will help divert more non-urgent calls away from the 999 system, freeing up call handlers to deal with genuine emergencies.”
The new number should be used to report issues which don’t require an emergency response. For example, people should ring 101 if:
•         their vehicle has been stolen;
•         their property has been damaged;
•         they suspect drug use or dealing;
•         if they want to give the police information about crime in their area; or
•         if they would like to speak to a local police officer.  
101 will be available 24 hours a day, seven days a week. When calling 101, the system determines the caller’s location and connects them to the police force covering that area.
A recorded message announces which police force the caller is being connected to – and gives them a choice if they are on a boundary between two or more forces.
Police call handlers in the local force contact centre will then answer the call and respond appropriately. 
There is also an option of speaking to an operator, if the caller wishes to contact another force.
Calls from landlines and mobile networks cost 15 pence per call, no matter what time of day or the duration of the call.
People who are deaf, hard of hearing or speech impaired can textphone 18001 101.
The new 101 service is not for emergencies. In an emergency, people should always ring 999 for immediate police assistance.  An emergency is where:
•         life is in danger
•         a serious offence is in progress
•         a suspect is at a scene
•         an alleged offender is identified at any location
•         there is an imminent likelihood of violence/damage to a person’s property
•         there is a serious road traffic collision

9 Oct 2011

Police officer impersonator warning

Officers are warning residents in Norfolk to be vigilant following incidents where the offenders involved have claimed to be police officers.

Residents are asked to be vigilant to any unusual behaviour late at night in their area including vehicles acting suspiciously.

Any officers visiting residents will have official ID and will be happy for you to contact the Constabulary to check their credentials before entering your property.

For crime prevention advice and the latest news from Norfolk Constabulary visit

Police are urging homeowners to always lock their garage and sheds following recent thefts across Broadland.

Thieves targeted a garage and shed along Oak Lane, Old Catton on Thursday 28 July which was followed by a garage break-in in Whitwell between Thursday 28 and Friday 29 July.  A further garage break-in was then reported along Badgers Brook Road, Drayton between Friday 29 July and Saturday 30 July.

In the three incidents the shed and garages had been left unlocked making it easier for thieves to steal items including gardening equipment, two bicycles and a Yamaha motorbike.
Inspector Brian Pincher said: “In light of these recent incidents, householders are reminded to check the locks on their garage and shed, ensure all valuable items are clearly security marked and remember to always lock the external and internal doors of the garage”.
Police patrols have been stepped up in the area to provide reassurance and crime prevention advice to local residents.
If you see anyone acting suspiciously please call police immediately, on 999 giving a full description as possible.  

Aylsham crime summary: w/e Friday 8 July

The following is a Home Watch message for the Aylsham neighbourhood.

Crime summary

The following are crimes of note only and do not represent all crimes reported in the neighbourhood.

 27 June-1 July: Rectory Road, Coltishall. Damage was caused to a concrete bench in the child’s play area of the social club. Cr/no 31355/11.

1-3 July: Ling Way, Coltishall. A vehicle was scratched. Cr/no 32472/11.

1-4 July: Norwich Road, Aylsham. A large business sign was bent. Cr/no 32448/11.

2-3 July: Ling Way, Coltishall. Tyres on a parked car were damaged. Cr/no 32031/11. 

Anyone with information about these offences is asked to contact police on 0845 456 4567.

Aylsham crime summary: w/e Friday 3 June


The following is a Home Watch message for the Aylsham neighbourhood.

Police continue to remind homeowners to securely lock their sheds and garages when not in use. The advice follows a number of thefts in the last week across both the North Norfolk and Broadland districts.

Thieves have simply removed valuable items including fishing equipment, power tools and bicycles within a matter of minutes.

Please remember to securely shut and lock your sheds and garage using a solid padlock and consider covering the shed windows to stop thieves from looking inside.

For further crime prevention advice please visit If you have any information about crimes in your neighbourhood in an emergency call 999 or 0845 456 4567 in a non emergency, and stating you are a Home Watch member. 

Crime summary

The following are crimes of note only and do not represent all crimes reported in the neighbourhood.

17-31 May: Crown Road, Buxton. A property was entered using forced entry and once inside offenders have stolen items. Cr/no 25778/11.

27-29 May: Aylsham Road, Buxton. A pane of glass in the front door of the changing rooms at the pavilion was smashed. The electric meter door and security light were also damaged and the metal cages protecting the small security lights were removed. Cr/no 25561/11.

28 May: Cawston Road, Aylsham. Two males entered the fish bar through a window and stole a number of drinks before being disturbed. Cr/no 2509/11.

30-31 May: Blickling. There were attempts to access the cash box of a pay and display machine. Cr/no 25711/11.

31 May-1 June: Station Road, Coltishall. A rear spoiler was stolen from a vehicle parked on a driveway. Cr/no 26000/11.

Anyone with information about these offences is asked to contact police on 0845 456 4567.

28 May 2011

Message from Norfolk Police - Keyholder scheme to give peace of mind

An initiative to ensure peace of mind to both business and home owners has been re-launched by Norfolk Constabulary. Norfolk Keyholder is a database of nominated individuals, including the owner, who can be contacted if an alarm sounds or an incident develops at the premises.
The scheme saves time and inconvenience as it enables the building to be secured avoiding further loss, cost or injury. It requires the property owner to nominate themselves and four additional keyholders who would be able to access the property in an emergency.
If an incident occurs at the resident’s property and the resident is away, one of the other keyholders will be contacted by a police officer. If suspicious activity is reported at the location an officer will also be requested to attend.
The system will be administered by staff in the Constabulary Contact and Control Room, with all the personal data held securely in accordance with national data quality principles and standards.
For non commercial properties the cost is £13/annum, while for commercial premises the cost is £25/annum.
For more information and a registration form please go to the safety advice pages of the Norfolk Constabulary website at and look at the business advice section.

Norfolk Police warning after bank card scam

Police have renewed their appeal for Norfolk’s residents to be vigilant following a series of thefts and phone deceptions over the last few days. 

Officers are reminding people that, whatever the circumstances, they must not release bank details over the phone following several thefts from medical offices, educational establishments and hotels, followed by attempted phone deceptions across the county.

Victims are finding that their cash cards are stolen and then they are later contacted by someone claiming to be from their bank, either from the fraud department or their local branch, asking for their personal details, including their PIN number.  The offenders then use the details given to them over the phone to withdraw large quantities of cash from the victim’s accounts.

Superintendent Dave Marshall, County Delivery Unit,said: “Banks will never ask for personal financial information over the phone.  This is a sophisticated crime with the offenders targeting unattended bags and then using locally gathered information to gain the trust of victims.  My advice would be to always avoid giving the caller any information and contact Norfolk Constabulary immediately.”

 Police offer the following advice:  

Do not disclose your pin number to anyone.  

Do not leave your handbag/wallet unattended for any length of time or keep it somewhere secure.  

 Always make sure that no one is looking over your shoulder before entering your PIN number at the cash machine, make sure your money is put away before leaving the machine and ensure your purse is out of reach.  

 Do not write down your PIN and keep it in your wallet/ purse/ handbag. If you cannot remember your PIN, you can change it at your bank to a number which is easier to remember.

 Anyone who thinks they may have been victim of this scam or has any information relating to any of the incidents should contact Norfolk Constabulary on 0845 456 4567, in an emergency call 999.

Aylsham crime summary w/e Friday 1 April 2011

The following is a Home Watch message for the Aylsham neighbourhood.  Police are advising homeowners to be extra vigilant following a number of metal thefts from homes across the whole district.  On many occasions scrap metal has been left unattended and insecure in gardens, which has been an easy target for opportunist thieves.  With the value of scrap metal increasing police are advising homeowners to keep it locked away in secure locations and report unexpected callers asking for scrap to police immediately giving descriptions of the people and the vehicle they are using.

To contact police when a crime is in progress call 999 or 0845 456 4567 in a non emergency.
Crime summary
The following are crimes of note only and do not represent all crimes reported in the neighbourhood.
25-26 March: Heggatt Street, Horstead. Wheelie bins were stolen from a driveway. Cr/no 14047/11.
29-30 March: Hall Road, Hainford. A parked car was broken into and a sat nav and stereo were stolen from inside. Cr/no 14650/11.
Anyone with information about these offences is asked to contact police on 0845 456 4567.

27 March 2011

Clocks Going Forward - Crime Prevention Advice

With the clocks going forward this weekend householders across Norfolk are being urged not to make it easy for potential thieves.
Officers are advising people to pay extra attention to home and vehicle security with the onset of the warm weather – often seen as an opportunist time for this type of crime.
PC Gail Kevern, Norfolk Constabulary's Crime Prevention Co-ordinator, said: “Most thefts are carried out by opportunist thieves.
The summer months can bring with them thieves on the look-out for lapses in security – such as doors and windows left open or property left on display at beauty spot car parks.
People are advised to be aware and make use of simple crime prevention methods which deprive thieves of the opportunity to steal.”
Norfolk Constabulary offers the following advice to residents:
Keep windows locked. 
Remove the keys and keep them in a safe place.  However, everyone should know where the keys are kept so they can escape in an emergency.

 Keep your front and back doors locked or in view when you are at home.
Use or consider fitting a door chain and spy hole- a chain allows you to speak to the caller without opening the door fully and the spy hole also you to see who is at the door. 
Fit five lever mortise deadlocks to all external doors. 
Fit multi-locking systems to patio doors or install mortise security bolts with removable keys at the top and bottom of both doors. 
Considering fitting a letterbox cage or restrictor which prevents burglars from putting their hands or gadgets through the letter box and trying the latches from the inside.

Never leave a spare key in a convenient hiding place such as under the doormat, burglars know all the usual hiding places. 
Never leave your house or car keys in or near a door or window.     Attention should also be paid to the security of sheds and garages and to the property stored within.

Parked cars –
especially those left in remote areas such as beauty spots – should be left locked and secure with no property left on display and satellite navigation devices, car audio equipment, cameras, handbags and laptops should be removed from the vehicle entirely.
People attending large scale events or out and about in busy areas should be mindful of thieves and keep handbags closed and mobile phones out of sight and kept securely on their person.
PC Kevern, added: Norfolk is an extremely safe place to live and your chances of being a victim of such crime still remain extremely low but you should look at your home through a thief's eyes. Don’t become an easy target.    We would also encourage people to be a good neighbour - If anyone is spotted acting suspiciously in your neighbourhood, call the police."

Anyone with information about thieves operating in the area should contact Norfolk Constabulary on 0845 456 4567 or Crimestoppers anonymously by calling 0800 555111.

22nd January 2011

A Coltishall Parish Councillor attended the Annual Norfolk Police Authority Budget Meeting, held at the Police HQ in Wymondham.   Comprehensive briefings were given by both the Chief Constable, Phil Gormley, and the Authority Chairman Stephen Bett.  A number of points were discussed and below are a couple of key points worthy of note:

1.   The Police will see a £25m reduction in their funding upto 2014/15, the effects of which will be wide ranging.
2.   There will be cuts in the number of PCs and PCSOs.
3.   In 2011/12 PC numbers will be reduced from 1650 to 1576 and PCSOs from 280 to 270, with further reductions year on year.
4.   By 2015/16 there will be 1293 PCs and 230 PCSOs in the force.
5.   PCSO powers are also being reviewed.
6.   Currently all Police recruitment has stopped.

Speedwatch appears to have been saved with 60 schemes currently in operation, these being administered by the Police instead of Nofolk CC.   However all teams are going to reviewed and those that are under performing are likely to be closed with their equipment being passed to another community.   So if we believe in Speedwatch then we need to support it with new volunteers.  USE IT OR LOOSE IT.

In May 2012 the Norfolk Police Authority will be abolished and replaced by a directly elected Police Crime Commissioner who will be overseen by a new Police Panel.   How this new system will be put in place and work has yet to be announced.   So the next Budget meeting will be the last.  

A large number of questions, submitted by the public, were presented to the audience and each concern was answered by the Chief Constable.
Finally questions were taken from the attendies.

Norfolk Police Authority (NPA) is an independent organisation whose job it is to support, oversee and challenge the work of Norfolk Constabulary.

New Independent Members

Two new Independent Members joined the Authority on 1st August 2010. Mr Amjad Malhis of Taverham and Mrs Liz Ollier of Bawdeswell responded to the Authority’s advertisement for applicants to fill existing vacancies and were appointed by the selection panel to serve as Independent Members on the Authority for a term of four years.

New Deputy Chief Constable for Norfolk

In September, Assistant Chief Constable Simon Bailey was announced by the Authority as the new Deputy Chief Constable for Norfolk Constabulary. Stephen Bett, Chairman of the Authority, said that it was a tough competition but that the selection panel was unanimous in its decision to appoint Mr Bailey with immediate effect. Mr Bailey succeeds Ian Learmonth who left the Force in July 2010 to become Chief Constable of Kent. The Authority is confident that Mr Bailey, with his knowledge of the Constabulary and Norfolk’s communities, will be a great asset to the Chief Constable in preparing for the new policing landscape in the county following an expected significant reduction in government grant.

Removal of National Targets for Policing

At the end of June 2010, the Home Secretary announced the immediate removal of the single confidence target for the police and the National Policing Pledge.
Under the previous Government, each police force was set a single target by the Home Secretary to improve public confidence in policing. Performance against target was measured via the British Crime Survey, with respondents asked whether they agreed that the police and local authorities were dealing with anti-social behaviour and the things that matter in their area. The target set for Norfolk was 60.2% agreement to the confidence question by 2011/12.

Within its Local Policing Plan published in June this year, a review of performance during 2009/10 showed confidence in Norfolk at 53.5%. Whilst the single confidence target has been removed, the Authority continues to monitor Norfolk Constabulary’s performance against locally set targets for priority areas of policing. Confidence in the service delivered by Norfolk Constabulary remains of high importance for the Authority, with monitoring and scrutiny by our Members of local confidence performance set to continue throughout this year.

The Policing Pledge was introduced by the Labour Government outlining the standards communities could expect from their police force. The Policing Pledge included minimum standards for police response times, neighbourhood priority setting, and provision of crime information. Although the national requirement for a Policing Pledge has now been abolished, Norfolk Constabulary is considering how best to retain and communicate the Pledge elements it considers key to driving public satisfaction and confidence.